How can we help?

Help us find the issue

When you contact support, please include:

• Your name and the email address or phone number associated with your account.
• Your yard or company name and a delivery reference, if relevant.
• A description of what happened and any error message you saw.
• Your phone model, operating system version, and app version, if available.

Please do not send passwords, verification codes, or payment card details.

Trouble signing in?

Check your internet connection and confirm you are using the account details associated with your yard or company. If you still cannot access the app, contact support with the message shown on the sign-in screen.

Need help with a delivery?

Contact your dispatcher or yard for changes to delivery instructions or assignments. For an app issue, email or call us and include the delivery reference so we can investigate.

Location while you’re Available

CY Deliver collects your location while you’re Available, including when the app is closed or not in use, so your dispatcher can see your location and plan your loads. Location tracking stops when you switch to Unavailable.